Your Privacy

The Facts

What does theLender do with your personal information?

01
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

02
What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include: Social Security number, income and employment information, credit history and assets, and payment history, account balances and transaction history.

03
How?
All financial companies need to share customer’s personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customer’s personal information; the reasons we choose to share; and whether you can limit this sharing.

Sharing Your Information

PLEASE NOTE:
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.


To Limit Our Sharing:

1. Download the form below:

a. Customers (Excluding California)

b. California residents

 

*Do not send this request in with your account payment.

   

2. Mail to us at:

theLender
25531 Commercentre #110
Lake Forest, CA 92630


You may also fill out, sign, and email this form to us at loanadministration@thelender.com. You may also fax a copy of the completed form to 1-833-381-8733.


Questions

Email us at loanadministration@thelender.com, or call us toll-free at 1-833-381-8733.

Email US

Reasons we can share your
personal information
Does theLender share? Can you limit
this sharing?
01
For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and
legal investigations, or report to credit bureaus
Yes
No
02
For our marketing purposes — to offer our products and services to you
Yes
No
03
For joint marketing with other financial companies
Yes
No
04
For our affiliates’ everyday business purposes — information about your transactions and experiences
Yes
Yes
05
For our affiliates’ everyday business purposes — information about your creditworthiness
Yes
Yes
06
For non-affiliates to market to you
Yes
Yes
07
For our affiliates to market to you
Yes
Yes

theLender may disclose certain information to comply with regulatory requirements and legal processes, including court orders, subpoenas, search warrants, or other law enforcement requests.

What we do

How does theLender protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with applicable state and federal law. These measures include computer safeguards and secured files and buildings.

 

How does theLender collect my personal information?
We collect your personal information, for example, when you:

  • Apply for a loan or provide employment information
  • Pay your bills or pay insurance premiums
  • Give us your contact information

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?
Federal law gives you the right to limit only:

  • Sharing for affiliates’ everyday business purposes –information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

 

What happens when I limit sharing for an account I hold jointly with someone else?
Your choices will apply to everyone on your account.

Definitions

01
Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies.
 

Hometown Equity Mortgage, LLC dba theLender affiliates include certain financial and non-financial companies with the Hometown Equity Mortgage and theLender names such as insurance companies, a title agency, and a real estate services company.

02
Non-affiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.

 

Non-affiliates we share with can include direct marketing companies and mortgage companies.

03
Joint marketing
A formal agreement between non-affiliated financial companies that together market financial products or services to you.

 

Our joint marketing partners include companies such as credit life insurance issuers and home warranty companies.

Additional Important State
& Other Information

IMPORTANT NOTICE ABOUT CREDIT REPORTING: We may report information about your account(s) to credit bureaus and/or consumer reporting agencies. Late payments, missed payments, or other defaults on your account(s) may be reflected in your credit report and/or consumer report.

 

DO NOT CALL POLICY: This Privacy Policy constitutes theLender’s Do Not Call Policy under the Telephone Consumer Protection Act for all consumers. We do not solicit via telephone numbers listed on the state or federal Do Not Call lists, unless the law allows. Consumers who ask not to receive telephone solicitations from theLender will be placed on the theLender Do Not Call list and will not be called in any future campaigns. If you communicate with us by telephone, we may monitor or record the call.

 

REVISION OF PRIVACY DISCLOSURES: theLender may revise this Policy from time to time. All revisions of this Policy will be reflected on this web page, and will be effective upon publication. Your use of this Site is deemed acceptance of the Policy then in effect.

 

SPECIAL NOTICE FOR RESIDENTS OF CALIFORNIA: Under California law, we will not share information we collect about you with companies outside of theLender unless the law allows. For example, we may share information with your consent, to service your accounts. (California Residents click here).

SPECIAL NOTICE FOR RESIDENTS OF VERMONT: For Vermont Members/Customers: We will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information, financial information, credit report, or health information to nonaffiliated third parties to market to you, other than as permitted by Vermont law, unless you authorize us to make those disclosures.

Additional information concerning our privacy policies can be found at http://www.theLender.com or call 833-381-8733.

 

SPECIAL NOTICE FOR RESIDENTS OF NEVADA: We are providing you this notice pursuant to Nevada law. If you prefer not to receive marketing calls from us, you may be placed on our Internal Do Not Call List by calling 833-381-8733, or by writing to us at 25531 Commercentre #110, Lake Forest CA 92630. You may also contact the Nevada Attorney General’s office: Bureau of Consumer Protection, Office of Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number 702.486.3132; email: BCPINFO@ag.state.nv.us